Job Details

The Customer Relations Specialist maintains direct contact with patients on a daily basis and performs in-person and telephone reception for the office, verify insurance eligibility and benefits, responsible for handling cash, and balancing assigned cash bag. This position possesses excellent and empathetic service skills, maintains composure in difficult situations, and has general knowledge of office operations.

This is a full-time, benefit eligible position. The schedule is Monday - Friday 9:30am-6:00pm.

• Schedule and register appointments for patients according to established procedures and communicate to coordinate scheduling with other offices as needed


• Perform general office/clerical duties including but not limited to answering multi-phone systems incoming calls, preparing patient documents needed, scan documents, facilitating incoming and outgoing postal and interoffice mail, assist with outgoing e-faxes and sort incoming e-faxes, etc.


• Maintain front office inventory and keeping storage area in an orderly manner


• Prepare patient charts and determine the financial and insurance eligibility status of all patients prior to every encounter


• Prepare receipts for patient payments received. Balance payments received on payment log and in cash bags daily


• Assure the readiness of the reception area for each working day; open the building at the designated time and have all front desk activities fully operational at the start of business hours


• Secure the building at the close of each working day; turn off or unplug appliances and machines according to protocol and lock all entrances (if shift dictates)


• Assist with pre-certifications and referrals


• Assist patients with questions and form requests or direct and coordinate patients to the appropriate individual or department


• Participate in staff and educational meetings

High School/GED preferred

Work Experience/Training/Additional Requirements

At least one (1) year experience in customer service required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is Inspire Hope. Promote Wellness.

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Advancement opportunities


• Professional development


• Licensure supervision


• Mentor opportunities


• Tuition reimbursement


• Scholarship program


• Employee Assistance Program


• Headspace Access


• Paid time off & Paid Holidays


• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.