Job Details

• $25-$27/hr+STARTING WAGE
• Health, Wellness, and Retirement benefits
• Bonfe PAID employee monthly healthcare premium
• GENEROUS 401k match after first 6 months of employment!
• PAID training and career development opportunities.
• A FAMILY. This is last on the list because it's most important. We care about our team and expect you to bring that same CARE when you join us. We do a lot more than just work together. You'll build life-long friendships at Bonfe.

Schedule

Monday through Friday, 7:30 AM - 4:00 PM

Who We Are
Bonfe is a family owned and operated business specializing in residential plumbing, heating, cooling, drain clearing, and electrical services. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only technician that works in their home. How much you can earn when you truly are the best.

People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems.

We DELIVER on our core values:

PLAY TO WIN

CARE ABOUT PEOPLE

CONTINUOUSLY IMPROVE

DO THE RIGHT THING

Objective
To create a Dispatch Floater position to provide flexible support for the dispatch team. This role will ensure continuous coverage during vacations, sick days, peak times, and even in cases where a dispatcher leaves, giving the team time to backfill without disruption. With this position in place, management can focus on strategic, high-level tasks rather than stepping in to cover dispatch gaps, allowing more time to work on the business rather than in it.

Benefits

1. Dedicated Dispatch Coverage: Having a Dispatch Floater reduces the need to pull CSRs into dispatch roles, avoiding workflow disruptions and minimizing errors due to CSR inexperience in dispatching.
2. Improved Customer Experience: With CSRs able to stay focused on customer calls, customer service remains consistent. The Floater helps reduce dispatch call volume by managing non-job-related inquiries and live service follow-ups.
3. Optimized Dispatch Efficiency: Dispatchers can dedicate more time to Real-Time Route Changes (RTRC) and optimizing job opportunities without interruptions from inbound calls or additional responsibilities.
4. Flexibility for Staffing Gaps: In the event of dispatcher turnover, the Floater provides immediate coverage, reducing the impact of vacancies and allowing HR time to find the right replacement. This minimizes the need for management to step in and allows us to focus on business development rather than daily operations.

Responsibilities

• Vacation/Sick Day Coverage: Acts as the primary backup for any dispatcher on leave, ensuring seamless operation.
• Rescheduling Support & Extra Assistance on Busy Days: Assists with rescheduling and provides additional support on peak days to maintain a high-quality customer experience, even during heavy call volumes.
• Task Management for Return Jobs: Takes over tasks related to return jobs, currently handled by our evening dispatcher (Erika), allowing her to focus on dispatching and relieving BE dispatchers to prepare for the next day's work without interruptions.
• Inspection & Code Correction Process: Manages the inspection process for return jobs and code corrections, allowing other dispatchers to focus on active job assignments.

Work Hours
The Dispatch Floater will work Monday through Friday, 7:30 AM - 4:00 PM