Job Details

Senior Manager of Field Services (US Remote)

Join to apply for the Senior Manager of Field Services (US Remote) role at PerkinElmer. Location: US Field Remote role will involve significant travel to US customer sites.

Job Responsibilities

• Lead, mentor, and develop a team of field service leaders to meet performance objectives.
• Foster a culture of continuous improvement, high performance, and customer-centricity within the field service team.
• Oversee recruitment, training, and professional development to ensure technical and customer service excellence.
• Implement Daily Management and Problem Solving fundamentals as part of LEAN conversion efforts.
• Ensure the efficient and effective delivery of field services, including installation, maintenance, troubleshooting, and repairs for PerkinElmer's products.
• Drive strategies to improve response times, quality of service, and overall customer satisfaction.
• Address complex customer issues in a timely manner, ensuring the highest standards of service delivery.
• Manage the field service budget, ensuring the efficient allocation of resources.
• Implement and optimize field service processes and workflows to enhance productivity and reduce operational costs.
• Collaborate with cross-functional teams, including product management, sales, and support, to ensure seamless execution of service contracts and maintenance programs.
• Drive top line revenue growth through execution, lead generation, and commercial collaboration.
• Develop and execute strategies to drive the growth and performance of the field service function in alignment with company objectives.
• Analyze field service performance data and provide regular reports to senior management, offering actionable insights to improve service delivery.
• Continuously evaluate emerging trends and technologies to enhance service offerings and stay competitive in the market.
• Ensure compliance with all relevant industry regulations, safety standards, and company policies.
• Maintain high standards of quality control for all service activities to ensure consistency and reliability.
• Maintain training and compliance in health and safety, security, environmental and operational aspects of daily activities in the working environment.

Critical Skills

• Proven leadership abilities, with a focus on team development, motivation, and performance management.
• Exceptional communication, problem-solving, and interpersonal skills.
• Ability to develop and manage budgets, timelines, and operational goals.

Basic Qualifications

• Bachelors degree in Engineering, Business Administration, or a related field (Masters degree is a plus).
• At least 7+ years of experience in field service management, with a proven track record of successfully leading a team of field service engineers or technicians.
• Ability to travel as needed to meet customer demands and oversee field operations.

Preferred Qualifications

• Strong understanding of service delivery in a technical environment, preferably within the healthcare, life sciences, or related industries.
• Strong knowledge of service management software and tools.
• Strategic Vision: Ability to anticipate market trends and drive forward-thinking strategies to maintain PerkinElmers competitive edge in the field service sector.
• Customer-First Mindset: Demonstrated passion for delivering outstanding customer service and exceeding customer expectations.
• Data-Driven Decision Maker: Comfort in utilizing data and analytics to improve service operations, track performance, and make informed decisions.
• Change Management: Experience in leading teams through organizational change, especially within the context of evolving service models or business needs.
• Collaborative Leadership Style: Ability to collaborate cross-functionally with various departments, including sales, marketing, product development, and customer support, to enhance service outcomes and drive business growth.
• Continuous Learning and Adaptability: A proactive attitude toward staying current with industry advancements, new technologies, and continuous improvement processes.

Work Environment

• Must be able to work in a laboratory or controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses).
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• Occasionally move between labs, corridors, adjoining rooms, and buildings onsite; frequently operate on instruments, objects, tools or controls, which may require bending, squatting, stretching and reaching to perform service functions.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities include distance, color, peripheral, depth perception, and focus adjustment to perform essential service functions.
• Occasionally operates a computer and other office machinery.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations.
• Potential risk from lab-based hazards including extreme temperatures, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator where hazardous in the laboratory environment.

The annual compensation range for this full-time position is $112,840.00 to $145,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

Additional Details

• Seniority level: Director
• Employment type: Contract
• Job function: Other
• Industries: Biotechnology Research, Research Services, and Pharmaceutical Manufacturing