Job Details

The Wellness Strategy Manager (WSM) is responsible for planning and designing engagement growth plans for assigned clients, then executing and tracking them – including engaging the appropriate operational, actuarial and management teams as needed. Further, the WSM ensures the overall satisfaction of clients while retaining and growing their book of business. This position requires developing and maintaining an excellent working relationship with clients, vendors, brokers, and internal departments, in addition to providing superior client management and client service while developing a thorough understanding of our industry.

• Serve as the main point of contact for multiple assigned clients on day-to-day operational support. Develop a deep understanding of your clients' needs, represent their best interests within Vitality, ensure that all processes and procedures are completed, quality standards are maintained, and issues are resolved in a timely manner.
• Evaluate, strategize, present, and implement wellness program designs that effectively articulate the Vitality value proposition, fulfil the clients' wellness goals, and assist their members in achieving their healthiest lives
• Proactively monitor and measure assigned client program data consistently. Review performance metrics/guarantees to promote client satisfaction, profitability, and retention. Share your clients' status, outcomes, results, and best practices with peers as well as management
• Identify and drive program components to increase member satisfaction utilizing trend data. Work with management and actuaries to research areas that do not perform as required and solve for these anomalies.
• Build and reinforce interdepartmental relationships by driving excellence in communication, teamwork, and providing timely/quality deliverables.
• Being a resource for the Strategy Management Team in a complex Subject Matter expert role
• Update internal tracking documents and CRM to maintain records of client interactions and actions taken. Ensure all Vitality operational areas have accurate information for your clients.
• Prepare and coordinate formal presentations for clients, prospects and members regarding product, plan design, member education, service results and renewals. When applicable and based on qualifications/certifications, you may be asked to create courses, materials, and/or blogs related to overall wellbeing and the Vitality program

PAY RANGE = $90,000-$115,000/annual

Requirements

• Possess a BA or BS degree and/or equivalent work experience
• Have 7-10 years' experience managing employer client(s) workplace health and/or well-being programs with proven success in driving employee/member participation in multiple programs.
• Experience working successfully at both a strategic and tactical level with internal and external stakeholders, e.g., brokers, consultants, employers, members/peers
• Ability to proficiently manage and analyze data to build strategy to increase program engagement and determine/present program efficacy
• Consistently excellent communications and presentation skills, adapting to diverse audiences and all levels of leadership up to C-Suite level
• Ability to effectively and strategically add product components/features to client programs based on needs defined in analyzing data and goals of program
• Critical thinking skills with a focus on both current and future state, identifying and solving for issues/roadblocks
• Proficiency managing multiple priorities and excelling in organization and prioritization in a fast-paced work environment, both collaboratively and autonomously
• Strong business acumen in all functions of decision making and strategic planning
• Strong organizational and time-management skills on a consistent basis
• Ability to identify and understand internal and external stakeholder needs and are adept at applying those needs to the goals of programs/projects/deliverables
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Up to 20% travel

Desirable

· CCWS Certified Corporate Wellness Specialist

· Experience working with health plan client or for a health plan

Benefits

Medical, Dental and Vision
401(k) with company match
Company paid Life, AD&D Short and Long term disability insurance
Generous PTO, Holidays and Summer Fridays
100% paid parental leave
Hybrid Work, come to the office 2x/week
Catered Food & Snacks
Wellness Resources