Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $78.6K per year / Health benefits / Retirement plan / PTO - As a Customer Support Rep at Kaplan, you will: Receive and resolve student and faculty inquiries in our fast paced call and web-based operations center; Educate and troubleshoot technical support issues such as username/password, software, hardware, and provide general assistance with the University's platform tools; Identify and troubleshoot incidents, then document and retrieve pertinent information for logging, tracking and further escalation; Meet assigned productivity goals such as number of contacts per hour, caller satisfaction and first call resolution of incidents...Hiring Immediately >>