Job Details

Job Description

Remote Bilingual (Spanish / English) Customer Service Representative - Hiring for December 15 and January 05 start dates - Training completion incentives - Weekly incentives offered for meeting call center goals -

Technical screenings are being conducted daily from 8am EST through 8pm EST until this class is filled. If testing and minimum qualifications are met during the screening, we are moving forward to background for the 1 / 5 start date.

You will be offered this role if: you pass the systems requirements, equipment requirements, language fluency and a background check.

We are seeking bilingual (Spanish / English) Customer Service Representatives to support members with their transportation benefits. Representatives assist with ride reservations, confirm eligibility, and answer related questions.

Why Join The Team

• 100% remote positionwork from home anywhere in the U.S.
• Flexible schedulechoose the shifts you are available!
• Perfect for students and parents who need schedule flexibility

Work Schedule

MondaySaturday, between 8:00 a.m.6:45 p.m. You will choose your availability within the operating window.

Equipment

As a 1099 Independent Contractor, you must have your own laptop/desktop, monitors, and headset. Training is provided.

What Youll Do

The above is not an all?inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities.

Youre a Great Fit If You Have

• Full fluency in English and Spanish (verbal and written).
• Customer service experience in a call center environment is preferred.
• Experience in healthcare or benefits support preferred.
• Ability to self?manage and maintain service quality.
• Strong computer skills and ability to learn new systems quickly.
• Have own devices (laptop, headset, dual monitors)
• High?speed internet, hardwired 50 download and 40 upload
• Must provide valid government ID, pass device diagnostic, language assessment and background screening before beginning work.
• Healthcare or insurance experience is a plus (Medicaid, Medicare, or patient coordination).

Knowledge, Skills & Abilities You Will Need

• Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support.
• Ability to work independently with a strong sense of focus, task?oriented, nonjudgmental, and clear sense of boundaries.
• Ability to think critically and make decisions using sound judgment, experience, and existing tools/resources, including applicable rules/regulations.

Valid government ID required.

System Diagnostic and language assessment required: you must be willing to undergo a live scan of your equipment to ensure you have the minimum internet, equipment and Spanish speaking fluency to perform services.

Background Screening required: all 1099 contractors are required to undergo a background check before acceptance.

Technology Requirements

• Windows 11 or newer.
• Processor: 6 cores or more.
• RAM: 16 GB minimum.
• Dual monitors and USB headset.
• Wired internet connection with at least 50 Mbps download / 40 Mbps upload.

Education

High school or equivalent (Required)

Language

Fluent Spanish AND English (Required)

Location

Remote

Benefits

• Flexible schedule
• On?the?job training
• Work from home