Job Details

Supplier Delivery Manager - Remote

The Supplier Delivery Manager supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

As a Supplier Delivery Manager, you will:

• Identify trends, dependencies, and failures to provide proactive solutions.
• Monitor trending incidents to engage in proactive upgrades and address common themes.
• Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions.
• Chair weekly meetings with Incident Managers (IM) to identify and implement improvements.
• Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance.
• Conduct Service Hub customer training sessions.
• Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions.
• Deliver expert customer experienceswith a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Supplier Delivery Manager role include:

• Bachelor's degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field
• 6 - 8 years experience in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management.
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent.
• Strong analytical and problem-solving skills with excellent communication and interpersonal skills.
• Proficiency in Microsoft 365 products, including Excel and Power BI.
• Candidates should have strong project management and organizational skills.
• Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves).
• Must reside in the United States and have a valid U.S. address for residence

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• The base salary range for this position is $80,000- $90,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• This is an 18-month contract role
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix