Job Details

Operations Support Representative - Pittsburg, KS

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs.

Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team.

Here's what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Operations training at the Safe Performance Center in Birmingham, Alabama
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Hourly pay rate: $17.00

Position Requirements of Successful Operations Support Representative

The desired candidate will possess a commitment to service, rigorous attention to detail and the ability to work in a team-oriented environment. Specifically, this position is responsible for interacting with Team Members, Customers and their representatives on over 45+ railroads across the country. This candidate must be willing to provide relevant and accurate information for inquiries regarding products and services.

Duties of Operations Support Representative

• Team Members must be able to operate in a manner where SAFETY and ENVIRONMENT are of the highest importance.
• Team Members must consistently demonstrate performance toward operational excellence.
• Coordinate product delivery with outside carriers.
• Work closely with customers to ensure their satisfaction.
• Coordinate incoming orders with team to ensure customer satisfaction.
• Thoroughly and accurately prepare all applicable documentation and recordkeeping.
• Perform all work in compliance with Company standards, procedures, and regulatory requirements.
• Other duties as assigned.

Job Requirements

• Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand.
• Must be able to compose business correspondence/email with correct English grammar, spelling and punctuation.
• Must be able to speak professionally on the telephone and in an office environment.
• Obtain and provide information in a clear and courteous manner.
• Demonstrate compassion, respect, courtesy, and tact when interacting with others.
• Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions.
• Organize work, set priorities, meet critical deadlines, and follow-up with minimal direction.
• Enter and retrieve data from computer system.
• Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Exercise delegated authority to take action and to recognize when it is appropriate to seek assistance from others when limits of delegated authority have been reached.
• Recipient of a High School Diploma or equivalent.
• Proven experience of at least one (1) year in an office setting.
• Knowledge of general office procedures.
• Must maintain regular, dependable attendance and a high level of performance.
• Must be able to work with a team, take direction and follow work rules, as well as, take on additional job responsibilities as needed.
• Must possess a valid driver's license and a driving record satisfactory to the Company and its insurers.
• Successful completion of a background check and drug screen.
• This is not a remote position. Team members are required to be in the office during designated assigned office hours.