Job Details

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Fully Remote | Supporting: Producer Operations Team. Provides support to new producers during their first 3?6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed.

Book Focus: General, Contractor, Professional Liability, Real Estate (required).

Remote work policy: Recipients located within a 50?mile radius of a branch may be required to work onsite in a hybrid capacity when necessary. A dedicated, distraction?free workspace is required. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. Branch locations can be viewed at ioausa.com/locations.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day?to?day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.

Key Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem?solving, and decision?making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

What We Offer

• Competitive salaries and bonus potential.
• Company?paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

What To Expect (Application Process)

• 30?Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range: $70,000 to $90,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.