Job Details

Job Description

We are seeking a Senior Product Manager to own and evolve our Managed Security Services portfolio, including Managed EDR, XDR, and SOAR, delivered through our next-generation security platform. This role sits at the intersection of product-led SaaS development and service product management, ensuring that platform features, service offerings, and commercial models are tightly integrated and market-leading. You will be accountable for the end-to-end product lifecycle-from market discovery and customer insight to roadmap definition, execution, and go-to-market enablement. This role requires deep collaboration across Engineering, Security Operations, Sales, Marketing, Customer Success, and Finance.

Key Responsibilities:

Product Strategy & Market Leadership

• Own the product vision and roadmap for Managed EDR, XDR, and SOAR platform capabilities and associated managed services

• Conduct ongoing market research, competitive analysis, and customer discovery to inform strategy

• Translate market and customer needs into a clear product strategy, positioning, and differentiation

• Track industry trends across cybersecurity, MDR, automation, AI-assisted security operations, and compliance

Platform Product Management (SaaS)

• Define and maintain:

• Personas (SOC analysts, security leaders, IT admins, executives)

• User journeys and workflows across detection, investigation, response, and reporting

• Create and manage:

• Epics, features, user stories, and acceptance criteria

• Prioritized backlogs aligned to business outcomes

• Lead release planning, sprint readiness, and roadmap execution in partnership with Engineering

• Drive commit cycles (business commit → concept commit → execute commit) with measurable outcomes

Managed Services Product Management

• Define and evolve managed service offerings, including:

• Service scope and characteristics

• SLAs, response times, escalation models

• Service tiers and packaging

• Develop commercial artifacts, including:

• SKUs and service bundles

• Pricing models (per endpoint, per user, per tenant)

• Create internal positioning guides, service descriptions, and enablement materials

Go-to-Market & Enablement

• Collaborate with Marketing and Sales on:

• Product and service positioning

• Buyer and persona-specific messaging

• Competitive battlecards and differentiation

• Support customer-facing teams with:

• Product training

• Roadmap briefings

• Feedback loops from the field

Required Qualifications

• 8+ years of product management experience in SaaS, cybersecurity, or platform products

• Proven experience owning managed services or service-enabled platforms

• Deep understanding of:

• EDR, XDR, MDR, and SOC operations

• Security automation and SOAR concepts

• Hands-on experience with Aha! for roadmap and release management

• Strong ability to translate complex technical concepts into clear customer and business value

• Experience working cross-functionally with Engineering, Security Ops, Sales, and Finance

• Familiarity with frameworks such as MITRE ATT&CK, NIST CSF, Zero Trust architectures

Application Instructions: To apply, please submit your resume and cover letter through our online application portal. Applications will be reviewed on a rolling basis until the position is filled.

Salary range: $140,000 - $150,000 plus a 10% annual bonus

Benefits include:

• 401(k)
• AD&D Insurance
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision insurance
• Flex PTO program
• Paid certification and continuing education

Work schedule: Monday through Friday

Work hours: 40 hours a week

A little about DirectDefense

Since coming together in 2011 to form DirectDefense, our team has been committed to delivering unmatched cybersecurity defense strategies. Whether we are performing assessments of networks, platforms, and applications or applying managed services to improve your organization's security posture, we are focused on providing world-class services that don't just work-they work for you.

OUR MISSION

We establish partnerships with our clients based on trust and results. We leverage our deep industry knowledge and expertise to identify and remediate blind spots in your security program, provide meaningful visibility of your entire enterprise, and align your organization with security best practices and compliance standards.

OUR VISION

We aim to protect organizations across all industries against advanced threats and attacks. In partnership with organizations, we will provide unmatched information security services designed to strengthen your overall security posture, close gaps, and track vulnerabilities on an ongoing basis through ongoing education and support.

In accordance with applicable state laws, we are providing a good-faith estimate of the compensation range for this role. The anticipated salary range for this position is $140,000 - $150,000, plus a 10% annual bonus. Actual compensation will be based on a variety of factors, including but not limited to the candidate's qualifications, experience, skills, and location. This position may also be eligible for bonus incentives and a comprehensive benefits package.