O'Reilly Automotive - - Responsibilities: Lead store team members to provide excellent customer service to retail and professional customers; Supervise customer service levels in the retail showroom; Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner; Ensure retail customer returns and exchanges are processed efficiently and refunds issued correctly; Perform store opening/closing duties and day end procedures, securing money and deposits